Returns & Exchanges
At Sois Life Sciences, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we accept returns of unworn, unwashed items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the packing slip is included.
Ship the Items
Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing