Frequently Asked Questions
Everything you need to know about shopping with Sois Life Sciences.
What is the typical shipping duration for my order?
Standard shipping typically takes 3-5 business days for domestic orders. Once your order is dispatched, you will receive a tracking link via email to monitor your package in real-time.
What is your return and exchange policy?
We offer a 14-day return and exchange policy. Items must be unworn, unwashed, and have all original tags attached. To initiate a return, please visit our online Returns Portal.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the materials used by Sois Life Sciences sustainable?
We are committed to ethical fashion. A significant portion of our collection is crafted from organic cotton and recycled fabrics, as detailed in the 'Materials' section of each product description.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.